Connect and Inspire
BY: ALISON WILSON, Brisbane Chamber Director Marketing / Sales firstname.lastname@example.org, 415-640-9875
A global leader in event experiences, PSAV was founded in 1937. PSAV has grown from a small, regionally-based provider of audiovisual services to a leading global event experience provider with revenue of nearly $2 billion. They support more than 1.5 million meetings annually and, on average, are hired by more than 1,100 meeting planners and event organizers each day for thematic content creation, management and production, staging, trade shows, audiovisual, and digital services. They work closely with customers to create dynamic and impactful meetings and events of all sizes. PSAV’s venue partners reside at luxury hotels, resorts and convention centers, and include well-known brands such as Marriott, Hilton, Hyatt, Four Seasons, The Ritz-Carlton, Sheraton, Westin, and Fenway Park.
I interviewed Jen Rabon, office manager and learned that they have earned the reputation of creating fun and unique meeting and event experiences due to their attention to detail. Rabon explained, “It’s important for us to connect and inspire people. We are passionate about providing results-driven approach and customer service. This is why we send a survey after every event to gauge our success at meeting our clients’ needs.”
Rabon continued, “People have a story to tell, and we help them tell it. Our mission is to be a valued partner during each individual customer’s journey. Our goal is to partner with each and everyone to assist in making their event vision a reality.”
We spoke about PSAV’s mission and core values. Rabon explained, “they serve as our north star to help ensure we are meeting, and often exceeding, the goals of our customers’ expectations while at the same time identifying opportunities for improvement.”
Headquartered in Schiller Park, Ill., PSAV employs more than 9,000 professionals across 1,500 on-site venue locations and 49 branch offices within the United States, Canada, Mexico, Europe, the Caribbean, and the Middle East. They received the honor of being named to the Forbes 2018 America’s Best Employer list.
I asked Rabon why PSAV chose to locate their business here in Brisbane. She replied, “Brisbane’s branch location serves as a hub to our hotel locations and local businesses hosting an event. We moved to Brisbane because of its easy access to the major freeways so that we are able to move equipment quickly when our clients need it. This location offers close proximity to venue partners and meeting planners who hold events in San Francisco, the Peninsula and greater Bay Area.”
While speaking about being a green business, I found it interesting that PSAV does not believe in throwing out old equipment, rather they believe in using waste recycling programs for retiring old equipment that cannot be repaired or reused.
To learn more about PSAV and to see how they can help make your next event a reality, call (415) 826-0510 and/or visit https://www.psav.com and can be found on social media. They are located at 185 Park Lane, Brisbane, CA 94005. Stop by and say hello.