Resources for Reopened Businesses

Resources for Reopened Businesses

We hope you enjoyed a joyous 4th of July weekend with your families. As San Mateo County continues to reopen, the Chamber recognizes many of you may have questions relative to how your business operates in the midst of safety concerns from your employees and customers. To assist you, the Chamber has complied the following resources to guide you during this time.

New Required Signage

San Mateo County Health requires businesses now fill out and post this self-certification placard along with other signage the Chamber emailed a few weeks ago. For the complete list, click here
Reopening FAQs Provided by SMC Health
1. What businesses are required to follow the Health Order? All businesses. All businesses must develop a Health and Safety Plan and Social Distancing Protocol. These, along with signage required in the Protocol AND the Self Certification Placard must be posted for employees and customers (if applicable).
2. What happens if an employee tells me they have COVID-19? Follow your Health and Safety Plan and the directions on the documents listed on smchealth.org/eh
3. Where can my employees go for COVID-19 testing? Direct employee to contact their healthcare provider or visit smcgov.org/covid-19-testing
4. Where do I get information/guidance documents for my industry? If you do not see your business type on Environmental Health Services’ website, visit the State website at covid19.ca.gov for more information.
5. What if I have a question about what is allowed? If you are permitted by EHS, send an email to your inspector, or email envhealth@smcgov.org. If you are not regulated by EHS, visit the State’s COVID-19 website covid19.ca.gov.
6. What if an employee refuses to wear a face covering? An individual can refuse to wear a face covering if any of the following can be shown:
  1.  A medical professional has advised that wearing a face covering may pose a risk to the individual for health-related reasons
  2. Wearing a face covering would create a risk to the individual related to their work as determined by local, state, or federal regulators, or workplace safety policies or guidelines
  3. A face covering should also not be used by anyone who has trouble breathing or is unconscious, incapacitated, or otherwise unable to remove the face covering without assistance.
7. Is there some place members of the public can report violations?
The Order is enforced by local law enforcement, who are ultimately responsible for the response they deem appropriate. From a disease prevention and control perspective, San Mateo County Health encourages individuals to raise concerns with the business operator and use discretion when deciding whether to report a violation to law enforcement. Every single one of us has the power, through personal behavior, to help stop the spread of COVID-19.
8. Am I going to get a discount on the cost of my permit?
Generally, no. Exceptions may apply if your business closes permanently. For massage and body art businesses, contact your inspector, or email envhealth@smcgov.org if you have questions regarding your permit.
Take The Reopened & Ready Pledge
  • Use face coverings.
  • Ensure hand sanitizer is readily available.
  • Practice and encourage physical distancing.
  • Follow CDC cleaning protocols.
  • Continuously innovate to reduce touch points.
  • Provide our staff with COVID-19 awareness training.